Some of our carriers are experiencing extremely high volumes and intermittent delays. We are encouraging all of our customers to select UPS or DHL for faster delivery of your packages.
The U.S. Postal Service (USPS) is experiencing extremely high volumes and intermittent delays. In efforts to keep you aware of this, we have estimated delivery times listed below, along with specific information from USPS.
Sadly, we have no control over these USPS delays. If you are waiting on a package and would like further updates or information on the delivery of your package, we encourage you to file a missing package claim directly with USPS at the following link: https://emailus.usps.com/s/
We would also like to mention that we cannot refund or reship an order until the package arrives back to our facility from USPS. Thank you for your understanding and patience!
USPS Priority Mail
Normally, Priority Mail takes approximately 3-5 business days to arrive. However, per correspondence with USPS:
“The Michigan offices are experiencing high volumes of parcels due to excessive seasonal volumes as well as staffing issues related to COVID-19."
Therefore, please allow up to 10 days for a USPS Priority Mail package to arrive.
USPS First Class Mail
Normally, First Class package takes approximately 5-7 business days to arrive. However, per correspondence with USPS:
"The Michigan offices are experiencing high volumes of parcels due to excessive seasonal volumes as well as staffing issues related to COVID-19. In addition, due to Covid transportation has been limited and taking more time for delivery. First class mail has been taking 15 days or more for delivery. After mail is missing more than 7 days you may file a missing mail search.”
If your order totals $150 or more, you will receive FREE shipping (International orders excluded).
When Subscribe & Save is selected for a supplement order, you will be charged a shipping fee for your first shipment only. All subsequent orders of that supplement will receive free shipping.
We do ship to countries worldwide. Currently, the only 2 countries we are unable to ship to are Mexico and Germany, as customs in these countries do not allow for natural health supplements to be imported at this time.
We encourage all of our international customers to select DHL as the international shipping method.
According to USPS
As of April 3, 2020, USPS has temporarily suspended all international mail services to several countries that can no longer accept incoming shipments. See the list of countries with mail acceptance issues and other service alerts related to Coronavirus.
Once processed, international shipments delivery times depend on method of shipment. Packages shipped via USPS estimated deliver time is 2-6 weeks. Packages shipped via DHL Worldwide estimated delivery time is 3-5 business days. This may vary greatly based on the country and its customs process. Some duty tax fees may apply, however we cannot predict them in advance. Please refer to your Customs agency for more information.
Please note that customs regulations can change monthly in each country; if not adhered to properly, your order is at risk for being returned or confiscated. NuVision Health Center is not liable for any damages or additional fees caused or accrued by customs. NuVision Health Center is not liable for and will not refund any orders confiscated by customs; you are purchasing at your own risk.
In the event that customs charges a surcharge or tax on your package, NuVision Health Center is not responsible for this fee. It will be the customer's responsibility to pay the associated surcharge or tax and claim the package. If you refuse your package and/or do not claim your package and it is returned to us, we will not be able to honor a refund or store credit. It is our policy not to offer refunds/exchanges in order to maintain high quality standards for all supplements leaving our facility. To read more about our return/exchange policy, you can do so here.