Help/FAQ

Order Status

Click the "My Account" link at the top right hand side of our site to check your orders status.

To make a change to an existing order, please call us at (877) 578-2049 or email us at orders@nuvisionhealthcenter.com  Please note that once an order has shipped, the order is no longer editable.

1. Click the "My Account" link at the top right hand side of our site.

2. Click on the order you would like to track.

3. Click on the tracking number provided to track the status of your package. 

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. For a status update on an existing backorder, please email orders@nuvisionhealthcenter.com

My Account

1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account" link at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Recover password". That link will send an email to you with your password.

If you feel that you have received the wrong product, please contact customer service at (877) 578-2049 within 72 hours of receiving the product.

Unfortunately, we do not accept returns at this time. All sales are final and non-refundable..

Most orders ship within 1-2 days of your order being placed. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

International Shipping

International shipping is currently available WORLDWIDE from NuVision Health Center. Select your country during the checkout to calculate shipping.  Please note: Taxes or Customs Charges are not included in the international shipping. NuVision Health Center is not responsible for any import taxes, fees, or charges you may incur when ordering internationally.

Simply add the products you wish to purchase to your cart and select "Checkout".  Select your country during the checkout process. Many international customers find that Paypal is the easiest payment method to use when ordering.

To check the status of your order or track your package, please click "My Account".

Guarantees

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the "My Account" link at the top right hand side of our site to print invoices.

Your credit card will be charged upon completion of your order.  It may take up to 72 hours to post on your credit card. 

Buyer's Guide

To find the product(s) you're looking for, you may:
1) Use the navigation menus on the top of our website.

2) Type a keyword into the SEARCH box.

If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Autoship/recurring orders

Subscriptions can be paused or edited at anytime.  However, you may not cancel a subscription until you've had at least 2 shipments (your initial order plus 1 additional shipment).  

To edit, pause, or cancel a subscription, follow these steps:

1) Click the "My Account" link located at the top right of the page and login.

2) Once you are logged in, click "Manage Subscription"

3) Here you will be able to see any active subscriptions, change quantity, swap products, pause, or cancel your subscription. 

Additional Support

We would love to speak with you.  Please click here for our Contact Us page, or call us at (877) 578-2049. A representative will respond to you within 24 hours.