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Click the "My Account" link at the top right hand side of our site to check your orders status.
To make a change to an existing order, please call us at (586) 703-0228 or email us at store@nuvisionhealthcenter.com Please note that once an order has shipped, the order is no longer editable.
1. Click the "My Account" link at the top right hand side of our site.
2. Click on the order you would like to track.
3. Click on the tracking number provided to track the status of your package.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages were shipped USPS and show a status of "delivered", per the USPS website:
Please check all potential delivery locations at your address. Carrier may have placed it in a secure location out of view of the street, such as under a mat, near a back entrance, or any area out of potential weather hazards.
In rare cases, package may show as 'delivered' but could take additional 24 hours. If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. This is so your local Post Office can investigate and potentially locate your package.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. For a status update on an existing backorder, please email orders@nuvisionhealthcenter.com
1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Click the "My Account" link at the top right hand side of our site to edit your account information.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Recover password". That link will send an email to you with your password.
If you feel that you have received the wrong product, please contact customer service at (586) 703-0228 within 72 hours of receiving the product.
Unfortunately, we do not accept returns at this time. All sales are final and non-refundable..
Most orders ship within 1-2 days of your order being placed. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
International shipping is currently available WORLDWIDE from NuVision Health Center. Select your country during the checkout to calculate shipping. Please note: Taxes or Customs Charges are not included in the international shipping. NuVision Health Center is not responsible for any import taxes, fees, or charges you may incur when ordering internationally.
Simply add the products you wish to purchase to your cart and select "Checkout". Select your country during the checkout process. Many international customers find that Paypal is the easiest payment method to use when ordering.
To check the status of your order or track your package, please click "My Account".
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support anagroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route's Green Package Protection and looking to file a shipping issue online?File here
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.
In both cases, the Route Premium cost will not be refunded.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
Marked As Delivered (Stolen)
Stuck In Transit (Lost)
Damaged
All of Route’s policies are listed here
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
Route's terms and conditions are listed here: https://route.com/terms-and-conditions/
While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Safe Order Solutions, which is licensed to sell the shipping insurance issued by Seg Insurance Ltd. This makes Route's Protect product legal and compliant for brands to offer as shipping insurance to their customers.
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the "My Account" link at the top right hand side of our site to print invoices.
Your credit card will be charged upon completion of your order. It may take up to 72 hours to post on your credit card.
To find the product(s) you're looking for, you may:
1) Use the navigation menus on the top of our website.
2) Type a keyword into the SEARCH box.
If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart.
You must hit "Checkout". During the checkout screen, you'll find a box where you may enter your coupon code.
Still having trouble? Feel free to call and place your order over the phone, and one of our representatives will happily apply your coupon for you.
Subscriptions can edited at anytime.
To edit your subscription, follow these steps:
1) Click the "Login" or "My Account" link located at the top right of the page and login.
2) Once you are logged in, click "Manage Subscription"
3) Here you will be able to see any active subscriptions, change quantity, swap products, pause, or change the frequency of your subscription.
Subscriptions can be paused or edited at anytime under "My Account". However, you may not cancel a subscription until you've had at least 2 shipments (your initial order plus 1 additional shipment).
To cancel a subscription, you must either:
Cancellations must be made more than 24 hours in advance of your next shipment. Your cancellation is effective upon receiving a cancellation email from our team.
We would love to speak with you. Please click here for our Contact Us page, or call us at (586) 703-0228. A representative will respond to you within 24 hours.